Tech support & device setup Tech support and device setup, minus the headache.
Slow computer? New laptop to set up? A printer that refuses to cooperate? I fix tech problems and set up devices for businesses and individuals, patiently and clearly, without making you feel silly for asking.
What I help with
Your go-to person for all things tech.
Troubleshooting
Slowdowns, crashes, error messages, pop-ups and the mystery problems nobody else could figure out.
New device setup
Computers, phones and tablets set up, updated, secured and loaded with your files, apps and accounts.
Wi-Fi & networking
Better coverage, mesh systems, guest networks and reliable connections for homes, home offices and small workplaces.
Email & accounts
Professional email, calendars and contacts that stay in sync on every device you use.
Security basics
Password managers, two-factor login, updates and safe habits that keep you and your business protected.
Team onboarding
New hires get a ready-to-go laptop, accounts and access on day one, and offboarding is just as clean.
Common requests
Sound familiar?
If you’ve said any of these out loud lately, I can help.
- “My computer is so slow”
- “Can you set up my new Mac?”
- “Move everything to my new PC”
- “The Wi-Fi drops in the back room”
- “The printer won’t print”
- “I can’t get email on my phone”
- “I think I clicked something bad”
- “We have a new employee Monday”
- “I’m out of storage”
- “Help me organize my files and photos”
- “Set up the TV and streaming”
- “I forgot my password, again”
How support works
Help that fits how you work.
Remote support
Most problems can be solved over a secure screen-share. You watch, I fix, and you can end the session any time.
On-site visits
Hardware installs, network setups and multi-device projects handled in person, by arrangement.
Ongoing care
Regular check-ups, updates and a go-to person to call when something goes sideways.
Tech support FAQ
Common questions.
Do you support both Mac and Windows?
Yes, along with iPhone, iPad, Android, Chromebooks, printers, routers and most of the smart devices around a home or office.
How does remote support work?
I’ll send you a link to a secure screen-sharing app. With your permission I can see your screen and fix the problem while you watch, and you can end the session at any time.
Can you look after IT for my whole office?
Yes. For small teams I can handle accounts, devices, networks, security, backups and onboarding, essentially acting as your IT department without the overhead.
What should I do if I think my computer has a virus?
Don’t panic. Disconnect from the internet if you can, avoid entering passwords, and get in touch. I’ll clean things up, check what might have been exposed, and help secure your accounts.
Let’s work together
Tell me what’s slowing you down. Let’s fix it.
An automation idea, a new website, a cranky laptop, or something you’re not sure is even possible. Start with a message and we’ll find the simplest way forward.